Case Study: Cloud for Identit-e

Bob Dankert    Bob.Dankert@envisionitllc.com
June 2, 2015

Executive Summary

OVERVIEW

Digital application provider across multiple industries, including education and government.

CHALLENGE

Needed a hosting solution to provide mission-critical access and a service solution to improve user support.

RESULTS

Decreased page download times by 61% resulting in greater productivity for staff and happier end users.

Reduced hosting costs by over 54%, while adding managed support services to maintain their environment.

ABOUT ENVISION IT

Envision IT works as an advocate for our clients’ business success and technology professionals’ and end-users’ experience. We help adapt technology to drive the business transforming IT from a cost center to a strategic weapon.

CLIENT OVERVIEW: IDENTIT-E

Identit-e provides organizations with an online verification service that dictates user eligibility requirements to ensure that products and services are only offered to qualifying consumers. In a growing digital world, Identit-e services are expanding into numerous industries, products and countries.

CHALLENGE

Identit-e’s primary offering is a large, web-based application that is often mission-critical to its clients’ business. Identit-e was challenged in finding a hosting provider for their application that could deliver the reliability, security, and performance that their business demands. Identit-e’s specific hosting requirements and partnership included:

  • Design a hosting solution that offers above industry standard performance, including security, scalability and high availability.
  • Increase ticket support velocity for internal users.
  • Optimize hosting infrastructure through routine examination and testing.
  • Minimize costs by utilizing advanced cloud technologies.

SOLUTION

Working closely with Identit-e to ensure budget requirements were met, Envision IT delivered a technology and services solution that strengthens the Identit-e product portfolio and customer support. Designed to meet Identit-e’s unique needs, a scalable, reliable hosting environment was developed leveraging the following technologies and services:

  • Architected and implemented a solution utilizing Amazon Web Services as a cloud platform.
  • Provide support-level services (24/7/365) for the hosting environment to improve ticket support velocity.
  • Provide proactive managed services to optimize infrastructure and allow Identit-e to remain focused on their core business.

RESULTS

As a provider of a software solution, Identit-e had specific goals that were necessary for their business survival and success. By partnering with Envision IT, Identit-e was able to achieve their goals and position them for strategic growth. A few of the partnership results include:

  • A solid hosting infrastructure that meets the existing needs of Identit e’s application, while architected to scale as the business grows.
  • Decreased page download times by 61% resulting in greater productivity for the Identit-e staff and happier end users.
  • Improved application up-time resulting in increased staff productivity and happier clients.
  • Reduced hosting costs by over 54%, while adding managed support services to maintain their environment.
  • Managed support services to keep their environment in optimal condition.
Tags: Case Study, Cloud, Technology