CAREERS
Become an Envisioner
Envision IT is a soulful company comprised of caring people with a growth mindset. Envisioners are passionate about our purpose: enriching the lives of our stakeholders. Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive. Envision IT is searching for intrinsically motivated, curious, and compassionate people to join our team.
Support Analyst
The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end-users that are seeking help in making technology an enabler to their daily work. In addition to direct end-user support, you will perform administration on back-end systems such as Microsoft 365, Active Directory, Servers, Citrix, Networking and a variety of system security and protection tools. As a key member of the overall Envision Family, you are passionate about Making. Awesome. Work!
Qualification and Skill Requirements:
- Growth mindset
- Excellent written and verbal communication skills
- Appreciation of a conscious culture
- High school diploma or equivalent
Task Highlights:
- Manage customer requests via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve customer requests, looping-in and escalating as needed.
- Collaborate with other Envision teams on new customer or internal projects.
- Determine and execute changes to hardware, software, applications, and/or systems.
- Prioritize tasks, seek collaboration and assistance when needed.
- Continuous team and self-improvement through training, mentoring, and sharing.
Benefits:
- Health (Quartz Coverage), Dental, and Vision
- Flexible Spending and Dependent Care
- Short- and Long-Term Disability
- Life Insurance
- 401k
- Remote Work
- Pet Insurance
- Work life balance – flexible schedule and flexible PTO
Send Us Your Resume
Envision IT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
If you feel that you would be a good fit and want to make a difference at Envision, please complete the form below and upload a cover letter with your resume.